Terms and Conditions

These Terms constitute a legally binding agreement between you (“Client”, “you”, or “User”) and ASTRISS, a business operating under the laws of England and Wales (“ASTRISS”, “we”, “us”, or “our”). By accessing the ASTRISS website, creating an account, starting a trial, or entering into a paid subscription or service agreement with ASTRISS, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Platform or Services.

1. Definitions & Scope

The following definitions apply throughout these Terms, and equally to our Privacy Policy and any Order Form, Statement of Work, or Data Processing Agreement referencing them:

These Terms apply to all visitors to the ASTRISS website, all trial users accessing the Platform on a free or evaluation basis, and all paying B2B clientsunder an active Order Form (each, collectively, “you”). ASTRISS Services are offered exclusively on a business-to-business (B2B) basis and are not intended for consumer use.

2. Acceptable Use & Intellectual Property

2.1 ASTRISS Intellectual Property

ASTRISS retains sole and exclusive ownership of all right, title, and interest in and to the Platform, including without limitation all source code, object code, proprietary AI models and algorithms, scoring methodologies, context-graph architecture, framework structures, user interfaces, designs, trademarks (including the ASTRISS name and logo), and any improvements, modifications, or derivative works thereof (collectively, “ASTRISS IP”). Nothing in these Terms transfers any ownership of ASTRISS IP to the Client. Any feedback, suggestions, or feature requests provided by the Client may be used by ASTRISS without restriction or compensation.

2.2 Client Ownership

As between the parties, the Client retains all ownership rights in and to its Client Data, including raw data submitted to the Platform and any pre-existing branded content, trademarks, or creative assets supplied by the Client. The Client grants ASTRISS a limited, non-exclusive, worldwide licence to host, process, transmit, and analyse Client Data solely for the purpose of providing the Services.

2.3 Prohibited Conduct

The Client shall not, and shall not permit any third party to:

• reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code, underlying algorithms, or methodology of the Platform or any ASTRISS engine;
• scrape, crawl, data-mine, or use automated means to extract data, scores, or AI Generated Insights from the Platform outside of the documented API and your agreed usage limits;
• access or attempt to access any ASTRISS engine, API, or non-public environment without authorisation, or circumvent any rate limiting, authentication, or access-control measure;
• resell, sublicense, white-label, or provide the Platform to any third party as a standalone or bundled product without ASTRISS’s prior written consent;
• upload Client Data that is unlawful, infringing, defamatory, or that ASTRISS reasonably believes may expose it to regulatory or legal risk; or
• use the Services to build a competing product or service.

3. AI & Generative Engine Disclaimer

ASTRISS provides best-in-class strategic optimization, entity mapping, and pipeline intelligence across generative engines, paid channels, and audience data. However, the Client acknowledges and agrees to the following:

• ASTRISS has no ownership, control, or contractual relationship with third-party search engines or generative AI platforms, including without limitation Google, ChatGPT/OpenAI, Perplexity, Google Gemini, Microsoft Copilot, or Anthropic Claude (collectively, “Third-Party AI Platforms”);
• the ranking algorithms, citation logic, training data, and response behaviour of Third-Party AI Platforms update dynamically, frequently, and without notice, and are entirely outside ASTRISS’s direct operational control;
• AI Generated Insights, citation share estimates, and structured-data recommendations produced by the Platform are provided on a reasonable-efforts, best-available-data basis and do not constitute a guarantee of any specific outcome; and
• search visibility, AI citation frequency, and answer-engine placement are inherently variable and cannot be permanently “locked in” by ASTRISS or any third party.

4. Payment Terms & Subscriptions

4.1 Fees and Invoicing

Fees for the Services are set out in the applicable Order Form. Unless otherwise agreed in writing, invoices are payable within fourteen (14) to thirty (30) days of the invoice date, or fees are collected automatically via recurring card payment through our payment processor, Stripe, on the agreed billing cycle (monthly or annual).

4.2 Late Payment

Where an invoice remains unpaid past its due date, ASTRISS reserves the right to charge statutory interest on the overdue amount in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 (as amended), together with any applicable fixed compensation sum, without prejudice to any other right or remedy available to ASTRISS, including suspension of the Services until payment is received in full.

4.3 Cancellation, Retainers, and Deposits

• Monthly subscriptions may be cancelled at the end of the then-current billing cycle by providing notice in accordance with the applicable Order Form.
• Annual subscriptions and enterprise engagements are committed for the full term stated in the Order Form and are non-cancellable other than in accordance with these Terms.
• Any onboarding fee, deposit, or initial retainer paid to secure an enterprise engagement is strictly non-refundable, save where required by applicable law.
• ASTRISS reserves the right to suspend access to the Platform immediately upon non-payment, and to terminate the agreement if an invoice remains unpaid for more than thirty (30) days following notice.

5. Limitation of Liability & Indemnification

5.1 Exclusion of Indirect Losses

To the maximum extent permitted by applicable law, in no event shall ASTRISS be liable to the Client for any indirect, special, incidental, consequential, or punitive damages, including without limitation loss of profits, loss of revenue, loss of anticipated savings, loss of business opportunity, loss of goodwill, or loss or corruption of data, arising out of or in connection with these Terms or the Services, whether such liability arises in contract, tort (including negligence), breach of statutory duty, or otherwise, and even if ASTRISS has been advised of the possibility of such damages.

5.2 Liability Cap

Nothing in these Terms shall exclude or limit either party’s liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law.

5.3 Client Indemnification

The Client shall defend, indemnify, and hold harmless ASTRISS, its officers, employees, and agents from and against any and all third-party claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) Client Data, including any claim that Client Data infringes the intellectual property rights or privacy rights of a third party; (b) the Client’s breach of Section 2.3 (Prohibited Conduct); or (c) the Client’s unlawful, negligent, or unauthorised use of the Services.

6. Service Availability, Maintenance & Governing Law

6.1 Availability

ASTRISS will use commercially reasonable efforts to maintain availability of the Platform, but does not guarantee uninterrupted, error-free, or 100% uptime. The Platform may be unavailable from time to time due to scheduled maintenance windows, emergency maintenance, or factors outside ASTRISS’s reasonable control, including outages of third-party infrastructure providers or Third-Party AI Platforms. ASTRISS will endeavour to provide reasonable advance notice of planned maintenance where practicable.

6.2 Governing Law and Jurisdiction

These Terms, and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of England and Wales. The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.

7. Contact & Notices

Questions about these Terms should be directed to info@astriss.com. ASTRISS reserves the right to update these Terms from time to time; material changes will be notified to active Clients by email or via the Platform prior to taking effect. Continued use of the Services after such changes take effect constitutes acceptance of the revised Terms.

See also our Privacy Policy for details on how we collect, use, and protect personal data.

This document is a general template provided for informational purposes and does not constitute legal advice. ASTRISS recommends this page be reviewed by qualified legal counsel prior to relying on it as a binding commercial agreement.